Unable to Access MPT/ERP/ExDM

Issue: Unable to Access MPT/ERP/ExDM

Summary: If you are experiencing difficulty accessing the MPT, ERP, or ExDM systems, follow the steps below to troubleshoot the issue.

Step 1: Clear Browser History

Open your browser (Chrome, Firefox, Edge, etc.).
Go to your browser’s settings menu (usually found in the top-right corner).
Find the Privacy and Security section.
Click on Clear browsing data.
Ensure that Browsing history, Cookies and other site data, and Cached images and files are selected.
Set the time range to All time and click Clear data.
Close and reopen your browser, then try accessing the system again.

Step 2: Flush DNS

If clearing your browser history does not resolve the issue, flush your DNS cache by following these steps:

For Windows:

Press Windows Key + R to open the Run dialog.
Type cmd and press Enter to open the Command Prompt.
In the Command Prompt window, type the following command and press Enter:

ipconfig /flushdns

You should see a message saying the DNS Resolver Cache was successfully flushed.
Close the Command Prompt and try accessing the system again.

Step 3: Submit a Support Ticket

If you are still unable to access the system after following the steps above, submit a support ticket by sending an email to support@pariusa.com. Include a brief description of the issue and any steps you've already taken.